General Terms and Conditions

GENERAL TERMS AND CONDITIONS
Published Date: 27 April 2026

Version: 1.0

1. About us

1.1 Purpose of these Terms

These General Terms and Conditions (“Terms”) govern your access to and use of the online platform operated under the brand Katanbooking (the “Katanbooking Platform” or the “Platform”).

1.2 Operator of the Platform

The Katanbooking Platform is operated by Katanbooking Ltd., with its registered office at Akropoleos 82, 2nd Floor, Akropoli, 2012, Nicosia, Cyprus, registered with the Cyprus Registrar of Companies and Intellectual Property under registration number HE435484.

References in these Terms to “Katanbooking”, “we”, “us” or “our” refer to Katanbooking Ltd., including its directors, officers, employees and authorised representatives.

1.3 Nature of the Platform and Provider Services

The Katanbooking Platform is an online marketplace that enables independent providers (“Providers”) to offer activities, experiences, equipment rentals, transportation-related services and other leisure, tourism or related services to end customers (“Customers”) and, where applicable, to other persons included in a booking (“Participants”).

For the purposes of these Terms, all such services and rental offerings are collectively referred to as “Provider Services”.

Provider Services may include, for example, guided or unguided activities, sports and recreational experiences, rental of equipment (such as bicycles, kayaks or diving gear), and rental of vehicles or vessels (such as boats, jet skis or off-road vehicles).

The Platform allows Customers to search, compare, request, book and pay for Provider Services directly with Providers, either for themselves or on behalf of Participants. Katanbooking also provides related functionality, including user accounts, search and discovery tools, messaging, translation features, payment facilitation through third-party providers, booking management and customer support.

1.4 Role of Katanbooking and contractual relationships

Katanbooking does not own, operate, organise or deliver any Provider Services. All Provider Services are offered and performed solely by the relevant Provider in its own name and under its own responsibility.

When a Booking is confirmed through the Platform, a legally binding contract for the provision of the relevant Provider Service is formed directly between the Customer and the Provider (the “Provider–Customer Contract”). The Provider–Customer Contract applies to the Customer and, where applicable, to all Participants included in the Booking.

The Customer is responsible for ensuring that all Participants are informed of and comply with the applicable terms, Provider rules, safety instructions and participation requirements.

Katanbooking is not a party to the Provider–Customer Contract and does not assume responsibility for the performance of the Provider Service.

For the limited purposes expressly stated in these Terms and the Provider Terms and Conditions, Katanbooking acts as an authorised online booking and payment collection intermediary. The Provider authorises Katanbooking to present and promote Provider Services, accept and transmit Booking Requests, facilitate and effect the formation of Provider–Customer Contracts through the automated booking process of the Platform, issue Booking Confirmations, arrange the collection and processing of Customer payments through authorised Payment Processing Partners, and administer Booking changes, cancellations, refunds and other Booking-related adjustments.

Katanbooking may exercise such authority only in accordance with the Provider Service information, availability, prices, conditions and other terms submitted or approved by the Provider through the Platform. Katanbooking has no authority to materially amend a Provider Service or Service Listing without the Provider’s consent, make additional representations or warranties on behalf of the Provider, or assume any other obligation in the Provider’s name, except to the limited extent expressly provided in these Terms or the Provider Terms and Conditions.

Katanbooking does not hold Customer funds and does not itself provide regulated payment services. Payments are processed through authorised third-party Payment Processing Partners in accordance with their terms and Applicable Law.

Nothing in these Terms shall be construed as creating any partnership, joint venture, franchise, employment, fiduciary relationship or general agency relationship between Katanbooking and any Customer or Provider. The authority granted to Katanbooking is limited exclusively to the booking, payment collection and Booking administration activities expressly described in these Terms and the Provider Terms and Conditions.

1.5 Provider terms

Providers are subject to additional terms and conditions (the “Provider Terms and Conditions”) and, where applicable, individual agreements with Katanbooking.

In the event of any conflict between these Terms and the Provider Terms and Conditions, the Provider Terms and Conditions shall prevail with respect to the relationship between Katanbooking and the Provider.

2. Scope and acceptance of these Terms

2.1 Application of these Terms

These Terms apply primarily to Customers, Participants and other persons accessing or using the Katanbooking Platform in a non-Provider capacity, whether or not such person has registered a user account (each a “User”, “you” or “your”).

A Provider’s professional registration, access to and use of the Platform, offering and performance of Provider Services, receipt of payments, and relationship with Katanbooking are governed primarily by the Provider Terms and Conditions and any applicable individual agreement entered into with Katanbooking.

Where the same person uses the Platform both as a Customer and as a Provider, these Terms apply to that person’s activities as a Customer, while the Provider Terms and Conditions apply to that person’s activities as a Provider.

2.2 Acceptance of Terms

By accessing or using any part of the Platform, including browsing Provider Services, creating an account, communicating via the Platform or completing a booking, you confirm that you have read, understood and agree to be legally bound by these Terms, as well as our Privacy Policy and Cookie Policy, as amended from time to time.

If you do not agree to these Terms, you must not access or use the Platform.

When creating an account, you will be required to explicitly accept these Terms and the Privacy Policy (for example, by ticking a checkbox or clicking a confirmation button). Katanbooking may record the time, date and version of the accepted Terms for compliance and evidentiary purposes.

Electronic acceptance of these Terms, including by selecting a checkbox, clicking an acceptance button or taking any equivalent electronic action, shall constitute legally binding acceptance to the fullest extent permitted by applicable law.

2.3 Acceptance upon booking

By submitting a Booking Request or completing an instant Booking, you confirm that you wish to enter into a Provider–Customer Contract directly with the relevant Provider and that you accept the Provider Service description, the applicable Booking conditions, Provider-specific rules, participation requirements, safety conditions and cancellation policy displayed before submission.

For an instant Booking, the Provider–Customer Contract is formed only upon successful payment and issuance of the Booking Confirmation.

For a request-based Booking, submission of the Booking Request constitutes an offer by the Customer. The Provider’s acceptance constitutes conditional acceptance subject to successful payment by the Customer within the applicable payment window. The Provider–Customer Contract is formed only after the Provider has accepted the Booking Request, the Customer has successfully completed payment, and the Platform has issued the final Booking Confirmation.

You agree to ensure that all Participants included in the Booking are informed of and comply with the applicable terms and requirements. You also authorise the applicable Payment Processing Partner to process your payment in accordance with its terms.

Where payment is processed through Stripe or another authorised Payment Processing Partner, you also agree to the applicable terms and privacy documentation of that Payment Processing Partner.

2.4 Additional terms

Certain Provider Services or Platform features may be subject to additional terms, conditions or restrictions, including Provider-specific operational rules, participation requirements, promotional conditions or special payment conditions.

Such additional terms supplement these Terms and shall prevail only in relation to the operational performance of the relevant Provider Service and only to the extent that they do not conflict with:

(a) mandatory provisions of Applicable Law;

(b) these Terms governing Booking formation, payment, cancellation, refunds, complaints, disputes and Platform administration;

(d) applicable Platform policies; or

(e) any rights or authority expressly reserved to Katanbooking.

Any additional or Provider-specific condition that conflicts with the foregoing shall be invalid and inapplicable to the extent of the conflict.

2.5 Changes to these Terms

Katanbooking may amend these Terms at any time. The updated version will be published on the Platform with the “Last updated” date.

If you have an Account, we may notify you of material changes by email or upon your next login. By continuing to use the Platform after the updated Terms take effect, you agree to be bound by the revised version.

Unless otherwise required by mandatory applicable law, amendments to these Terms shall not affect Provider–Customer Contracts that were concluded before the updated Terms became effective. Such Provider–Customer Contracts shall continue to be governed by the version of these Terms that was in force at the time the relevant booking was confirmed.

2.6 Language

These Terms are drafted in English. Any translations are provided for convenience only. In the event of any inconsistency or ambiguity, the English version shall prevail.

3. Role of Katanbooking and relationship with Providers

3.1 Nature of the Platform

Katanbooking is an intermediary platform that provides the technical and commercial infrastructure enabling Users to discover, compare, request and book Provider Services offered by independent Providers.

Katanbooking is not a Provider, organiser, tour operator, travel agent, insurer, guarantor or reseller of any Provider Services.

3.2 Provider–Customer Contract and responsibility of Providers

When a Booking is confirmed in accordance with Section 5.3, a legally binding Provider–Customer Contract is formed directly between you and the relevant Provider. Katanbooking is not a party to that contract and does not perform or deliver any Provider Services.

The Provider–Customer Contract applies to you as the Customer and, where applicable, to all Participants included in your Booking. You are responsible for ensuring that all Participants are informed of and comply with the applicable terms, requirements and instructions.

The Provider is solely responsible for the Provider Service, including the accuracy and completeness of its Service Listing, compliance with Applicable Law, possession of all required licences, permits, approvals and insurance, and the quality, safety and proper performance of the Provider Service. The Provider is also responsible for assessing whether Customers and Participants satisfy the applicable participation requirements.

3.3 Booking intermediary and payment facilitation

For the limited purposes expressly stated in these Terms and the Provider Terms and Conditions, Katanbooking acts as an authorised online booking and payment collection intermediary.

The Provider authorises Katanbooking to present and promote Provider Services, accept and transmit Booking Requests, facilitate and effect the formation of Provider–Customer Contracts through the automated booking process of the Platform, issue Booking Confirmations, arrange the collection and processing of payments through authorised Payment Processing Partners, and administer Booking changes, cancellations, refunds and other Booking-related adjustments.

Katanbooking may exercise such authority only on the basis of the Service Listing, availability, prices, conditions and other information submitted or approved by the Provider through the Platform.

Once payment has been successfully authorised and collected by the applicable Payment Processing Partner through the payment flow designated by Katanbooking, the Customer’s payment obligation to the Provider in respect of the relevant Provider–Customer Contract shall be considered fulfilled.

Katanbooking does not hold Customer funds and does not itself provide regulated payment services.

Nothing in this Section creates any partnership, joint venture, franchise, employment, fiduciary relationship or general agency relationship between Katanbooking and a Customer or Provider. Katanbooking’s authority is limited exclusively to the intermediary, Booking administration and payment collection activities expressly stated in these Terms and the Provider Terms and Conditions

3.4 Sharing of information and communication

For operational, safety and booking management purposes, certain information about the Customer and Participants, including names and booking-related details, may be shared with the Provider at an appropriate stage of the booking or delivery process.

Direct contact details (such as phone numbers, email addresses or other identifiers) may be masked, proxied or otherwise restricted where technically feasible. Customers acknowledge that limited information may become visible to Providers in the course of delivering the Provider Service (for example during check-in or operational coordination). Such information may be used solely for the purpose of performing the Provider Service and must not be retained, reused, disclosed or processed for any other purpose, including marketing or direct engagement, except where required by applicable law.

Providers are not permitted to request, collect, store or use Customer or Participant contact details for the purpose of establishing direct relationships, conducting transactions outside the Platform, or otherwise bypassing the Platform.

Users (including both Customers and Providers) acknowledge and agree that any attempt to obtain or exchange direct contact details, or to arrange, negotiate or facilitate bookings outside the Platform, whether directly or indirectly, including through the use of automated tools, artificial intelligence systems or third-party intermediaries, is strictly prohibited.

Any such conduct may result in immediate suspension or termination of access to the Platform, cancellation of bookings, withholding of payments (where applicable) and other measures permitted under these Terms or applicable law.

3.5 Provider verification and assumption of risk

Katanbooking may carry out limited checks or verifications of Providers, such as business registration or licence checks, but is not obliged to verify each Provider or Provider Service and does not guarantee the legal eligibility, competence, reliability or quality of any Provider.

You acknowledge that you book and participate in Provider Services at your own risk. Certain Provider Services may involve inherent risks, including physical activity, outdoor conditions, use of equipment or interaction with third parties.

You are responsible for assessing whether a Provider Service is suitable for you and for all Participants included in your booking.

3.6 Limitation of responsibility for Provider Services

To the maximum extent permitted by applicable law, Katanbooking and its affiliates shall not be liable for any acts, errors, omissions, representations, warranties, breaches or misconduct of any Provider, nor for any cancellations, delays, changes or non-performance of Provider Services.

Katanbooking shall also not be liable for any personal injury, illness, death, property damage or other loss occurring before, during or after a Provider Service, or for any inaccuracies or incomplete information provided by Providers.

Nothing in these Terms excludes or limits liability where such exclusion is not permitted under mandatory law.

4. Use of the Platform

4.1 Permitted use

Except where a User is acting as an approved Provider under the Provider Terms and Conditions, the Platform is provided for personal and non-commercial use.

Customers may use the Platform to browse and search for Provider Services, create and manage a personal Account, submit Booking Requests, complete Bookings, provide required information about themselves and Participants, leave ratings and reviews, and communicate with Providers or Katanbooking using the tools available through the Platform.

A Provider’s professional and commercial use of the Platform is governed by the Provider Terms and Conditions.

Any other use of the Platform, including unauthorised automated scraping, data mining, resale of Provider Services or operation of competing services, is prohibited unless expressly authorised by Katanbooking in writing.

4.2 Eligibility

To use the Platform and make bookings, you must be at least 18 years old (or the legal age of majority in your country), have full legal capacity to enter into binding contracts, and comply with these Terms and all applicable laws.

If you make a booking on behalf of other persons (Participants), you confirm that you are authorised to act on their behalf, that you will provide accurate and complete information about each Participant, and that you are responsible for ensuring that all Participants meet the applicable requirements and comply with these Terms and Provider rules.

Parents or legal guardians booking Provider Services for minors are fully responsible for the minor’s participation, safety and compliance with all applicable requirements.

4.3 Account registration and login

You may browse the Platform without registration. However, certain features, including managing bookings, saving favourites, communicating with Providers and posting reviews, require a Katanbooking user account (“Account”).

Customers and Providers may create an Account through the registration interface available on the Platform. Depending on the intended use of the Platform, a User should select the relevant registration path, such as customer registration or provider registration, and follow the steps displayed on the Platform.

When creating an Account, you must provide accurate, complete and up-to-date information. You may be required to confirm your email address and phone number so that Katanbooking can operate the Platform, manage bookings, provide customer support, prevent fraud, and enable necessary communications relating to Provider Services.

Your email address and phone number are not intended to be publicly visible and will not be disclosed to other Users except where necessary for the operation of the Platform, the delivery of a Provider Service, customer support, dispute resolution, legal compliance, or as otherwise described in our Privacy Policy.

Once your Account has been created, you may access it through the login functionality available on the Platform. You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out under your Account. You must notify us promptly if you suspect any unauthorised use.

You may create only one Account per natural person unless explicitly authorised otherwise.

Katanbooking reserves the right to refuse registration, merge, suspend or close duplicate or unauthorised Accounts where reasonably necessary to protect the integrity, security or proper operation of the Platform.

4.4 Prohibited conduct

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not misuse the Platform or use it in any way that could harm Katanbooking, other Users, Providers or third parties.

In particular, you must not:

• use the Platform for any unlawful purpose or in violation of applicable law;

• provide false, incomplete or misleading information, including in relation to bookings or Participants;

• make speculative, fraudulent or abusive bookings;

• interfere with or disrupt the operation, security or functionality of the Platform, including by attempting to gain unauthorised access to systems, accounts or data, or by uploading or transmitting malicious code;

• infringe any intellectual property, privacy or other rights of Katanbooking, Users, Providers or third parties;

• bypass, circumvent or attempt to bypass or circumvent the Platform, including by arranging or facilitating bookings, payments or communication outside the Platform for Provider Services discovered through it;

• use any automated systems, artificial intelligence agents, bots, scrapers or similar technologies to access, extract, collect, index, monitor or reuse any content, listings, pricing, availability or other data from the Platform without prior written consent;

• use the Platform or any information obtained from it to establish direct relationships, negotiate or facilitate transactions between Customers and Providers outside the Platform, whether manually or through automated or AI-based systems;

• use the Platform, its content or any data obtained from it for the purpose of training, developing or operating artificial intelligence systems or competing services without prior written consent.

Katanbooking may monitor Platform usage, including through automated systems, to detect and prevent fraud, abuse, circumvention, unauthorised data extraction and other security risks.

Any breach of this Section may result in suspension or termination of access to the Platform, cancellation of bookings and/or other measures permitted under these Terms or applicable law.

4.5 Suspension and termination

Katanbooking may, acting reasonably, suspend or terminate your access to the Platform or your Account, and cancel pending bookings, if you breach these Terms or applicable law, if your activity creates a risk of fraud, chargebacks or harm, or if required by law or a competent authority.

Where possible, we will inform you of such action unless prevented by legal or security reasons.

Katanbooking may also impose temporary restrictions on specific Platform functionality, rather than suspending an entire Account, where such measures are reasonable and proportionate to the circumstances.

You may close your Account at any time by contacting customer support. Termination does not affect any rights or obligations that have already arisen, including existing Provider–Customer Contracts or payment obligations.

4.6 Communication between Customers and Providers

Communication between Customers and Providers is intended to take place through the Platform, unless direct communication is necessary for operational or safety reasons.

You agree not to request or accept off-platform payments, and not to use the Platform to arrange bookings outside the Platform for Provider Services discovered through it.

Providers are restricted from using Customer contact data outside the Platform, except where necessary for the delivery of the Provider Service or required by law.

Katanbooking may monitor or analyse communications to ensure compliance with these Terms, prevent fraud and support dispute resolution, in accordance with applicable data protection laws and our Privacy Policy.

5. Booking process and formation of the Provider–Customer Contract

5.1 Searching and selecting Provider Services

Information about Provider Services, including descriptions, locations, schedules, prices, availability, participation requirements (such as age, health or skill level), safety notes and Provider-specific conditions, is provided by the relevant Providers. Katanbooking may translate, format or present such information for usability purposes, but the Provider remains solely responsible for its accuracy, completeness and compliance with applicable law.

Before making a booking, you must carefully review all relevant information, including inclusions and exclusions, meeting point, timing, duration, participation requirements and cancellation conditions. By proceeding with a booking, you confirm that you have read, understood and accepted this information and that the selected Provider Service is suitable for you and all Participants.

5.2 Placing a booking

To place a booking, you must select the Provider Service, date, time and number of Participants, provide all required Participant information, review the total price and applicable conditions, and complete the booking request or payment process through the Platform.

You are responsible for ensuring that all information provided, including Participant details, is accurate, complete and up to date. This may include names, contact details, age, physical condition, weight, language preferences or any other attributes required by the Provider.

By submitting a Booking Request or proceeding with an instant Booking, you make a binding offer to enter into a Provider–Customer Contract with the relevant Provider on the terms presented to you before submission, including the relevant Service Listing, these Terms and any valid Provider-specific operational conditions.

Submission of a Booking Request does not itself constitute confirmation of the Booking or formation of the Provider–Customer Contract. Contract formation occurs only in accordance with Section 5.3.

You acknowledge that accurate Participant information is essential for the proper and safe performance of the Provider Service. If information supplied by you is materially incorrect, incomplete or misleading, the Provider may refuse participation or may be unable to perform the Provider Service. In such circumstances, no refund or compensation shall be due unless otherwise determined by Katanbooking, agreed by the Provider or required by Applicable Law.

5.3 Booking Confirmation and formation of the Provider–Customer Contract

Depending on the relevant Provider Service, Bookings may follow either an instant confirmation model or a request-based confirmation model.

For Provider Services offered with instant confirmation, the Booking is confirmed and the Provider–Customer Contract is formed when the Customer successfully completes payment and the Platform issues the Booking Confirmation.

For request-based Provider Services, submission of a Booking Request constitutes an offer by the Customer to enter into a Provider–Customer Contract. The Provider must accept or reject the Booking Request within the confirmation period displayed on the Platform. For the calendar year 2026, that confirmation period shall not exceed six (6) hours from submission of the Booking Request.

If the Provider rejects the Booking Request or does not respond within the applicable confirmation period, the Booking Request shall expire automatically, no Provider–Customer Contract shall be formed, and any pre-authorised or temporarily held payment amount shall be released in accordance with the rules of the applicable Payment Processing Partner.

The Provider’s acceptance of a request-based Booking constitutes conditional acceptance only and remains subject to successful payment by the Customer.

Following the Provider’s acceptance, the Customer must complete payment within the payment window displayed on the Platform. For the calendar year 2026, that payment window shall be three (3) hours from the Provider’s acceptance.

If payment is not successfully completed within the applicable payment window, the Booking Request shall automatically lapse, no Provider–Customer Contract shall be formed, and the Provider shall have no obligation to reserve the requested availability.

For a request-based Booking, the Provider–Customer Contract is formed only after:

(a) the Provider has accepted the Booking Request;

(b) the Customer has successfully completed payment within the applicable payment window; and

Until the relevant Provider–Customer Contract is formed in accordance with this Section, neither the Customer nor the Provider is contractually obliged to perform the requested Provider Service.

Katanbooking may modify the applicable confirmation period and payment window for future periods, provided that the applicable periods are displayed through the Platform before the relevant Booking Request is submitted.

5.4 Booking confirmation and corrections

Once a booking is confirmed, you will receive a confirmation email and/or booking voucher containing the key details of the Provider Service. You must review this information carefully and without delay.

If you identify any errors, including incorrect Participant information, dates, times or other material details, you must notify Katanbooking promptly. Corrections are subject to availability and Provider approval and may, in certain cases, be treated as a cancellation and a new booking.

Failure to review the Booking Confirmation promptly shall not affect the validity of the Provider–Customer Contract or the applicable cancellation policy.

5.5 Contractual framework and order of priority

The Provider–Customer Contract consists of:

(a) the confirmed Booking details;

(b) the Provider Service description, inclusions, exclusions and operational conditions displayed on the Platform at the time the Booking was submitted;

(d) these Terms to the extent that they govern Booking formation, payment, cancellation, refunds, complaints, disputes, Platform use and administration of the Booking.

In the event of inconsistency, the following order of priority shall apply:

(a) mandatory provisions of Applicable Law;

(b) these Terms in relation to Booking formation, payment, cancellation, refunds, complaints, disputes and Platform administration;

(d) the Provider Service description and valid Provider-specific operational conditions.

Provider-specific conditions shall not override mandatory rights, Platform payment or refund rules, the confirmed Booking details, or any authority expressly granted to Katanbooking under these Terms or the Provider Terms and Conditions.

6. Prices, service fees and payment

6.1 Retail Price and permitted separate charges

The price determined by the Provider for the relevant Provider Service (the “Retail Price”) shall be displayed per person, per unit, per item or per group, as applicable.

The Retail Price must include all mandatory taxes, charges, fees and other non-optional costs payable to the Provider or required by the Provider as a condition of receiving or participating in the Provider Service, including value added tax or similar sales taxes where applicable.

The Provider shall not require the Customer or a Participant to make any undisclosed mandatory payment at the time of delivery of the Provider Service.

A governmental, municipal, venue, admission, permit or other independent third-party charge may be payable separately only where:

(a) the charge is imposed independently of the Provider;

(b) the Provider cannot reasonably collect or include it within the Retail Price through the Platform; and

(c) the amount or the basis on which it will be calculated was clearly disclosed to the Customer before the Booking was submitted.

Optional goods, equipment, upgrades, photographs, additional experiences or other add-ons may be charged separately only where they are genuinely optional, clearly identified as optional, and not required as a condition of participation in the booked Provider Service.

All Retail Prices are determined by the Provider, who remains responsible for their accuracy, completeness and compliance with Applicable Law.

6.2 Katanbooking Service Fee and Booking Price

Katanbooking may charge the Customer a separate service or platform fee for access to and use of the Platform, Booking facilitation, payment administration and customer support (the “Katanbooking Service Fee”).

The Katanbooking Service Fee, where applicable, shall be displayed separately before the Booking is submitted and shall not form part of the Retail Price payable to the Provider.

The total amount payable by the Customer for a Booking (the “Booking Price”) shall consist of:

(a) the Retail Price;

(b) the Katanbooking Service Fee, where applicable; and

(c) any other separate charge expressly permitted under these Terms and clearly disclosed before the Booking is submitted.

Unless otherwise stated before the Booking is submitted, the Katanbooking Service Fee is non-refundable where the Customer cancels after expiry of the applicable Free Cancellation Period or is classified as a no-show.

The Katanbooking Service Fee shall be refunded where:

(a) a Booking Request is rejected by the Provider;

(b) a Booking Request expires without confirmation;

(d) a confirmed Booking is cancelled by the Provider or Katanbooking;

(e) a Provider no-show or complete Provider non-performance occurs; or

(f) a refund of the Katanbooking Service Fee is otherwise required by Applicable Law or expressly approved by Katanbooking.

A refund of the Katanbooking Service Fee shall be borne by Katanbooking and shall not reduce the Retail Price otherwise payable to the Provider, except where the Retail Price is itself refundable under these Terms, the Provider Terms and Conditions, the applicable Booking conditions or Applicable Law.

6.3 Payment model

Unless Katanbooking expressly enables a deferred, partial or alternative payment arrangement for the relevant Booking, all Bookings require full prepayment through the payment flow designated by Katanbooking.

For an instant Booking, payment must be successfully completed before the Booking is confirmed and the Provider–Customer Contract is formed.

For a request-based Booking, payment must be successfully completed after Provider acceptance and within the payment window displayed on the Platform before the Booking is confirmed and the Provider–Customer Contract is formed.

By completing payment, you authorise the applicable Payment Processing Partner to collect the Booking Price and to allocate the relevant amounts in accordance with the applicable payment arrangements between Katanbooking, the Provider and the Payment Processing Partner.

Payment of the Retail Price through the designated payment flow shall be treated as payment made to the Provider. Payment of the Katanbooking Service Fee shall be treated as payment made to Katanbooking.

Settlement and payout of the Retail Price to the Provider may be subject to the applicable payout conditions, including successful performance or deemed completion of the Provider Service, expiration of the applicable complaint or review period, and resolution of any complaint, dispute, chargeback or fraud review.

Payment is considered made to the Provider once it has been successfully processed by the payment service provider. However, settlement and payout to the Provider may be subject to additional conditions, including the successful completion of the Provider Service and any applicable dispute period.

6.4 Payment processing

Payments are processed exclusively by licensed third-party payment service providers. Katanbooking currently uses Stripe Payments Europe Ltd. and may use other authorised payment institutions where necessary.

By submitting your payment information, you agree to the applicable payment service provider terms, including the Stripe Services Agreement and Privacy Policy where relevant, and you authorise the provider to process your payment.

Payment service providers may perform identity verification, fraud prevention and compliance checks, including KYC/AML procedures. If such checks fail or a payment is declined, the booking may be cancelled automatically.

Katanbooking does not hold Customer funds and does not provide regulated payment services under PSD2.

6.5 Payment settlement, disputes and reversals

Although payment is collected at the time of booking, funds may be subject to a holding or settlement period determined by the payment service provider and the Platform’s operational model.

Customers should report any complaint or dispute as soon as reasonably possible and preferably within seven (7) calendar days following completion of the Provider Service in order to facilitate prompt and effective investigation.

A complaint or dispute submitted after that period shall not be automatically rejected. However, delay may affect the availability or reliability of evidence and may limit Katanbooking’s practical ability to investigate the matter or provide an effective Platform-based resolution.

Nothing in this seven-day reporting period limits any mandatory consumer right, statutory remedy or applicable limitation period available under Applicable Law.

Katanbooking may investigate the matter, request information or evidence from the Customer and the Provider, and determine the appropriate operational outcome under these Terms, including a full or partial refund where justified..

If a payment is reversed, disputed or subject to a chargeback, whether before or after the Provider Service is performed, the booking may be cancelled or treated as not completed for payment purposes. You may be responsible for any resulting costs, fees or losses, including chargeback fees imposed by payment service providers.

Refunds, where applicable, are processed in accordance with the relevant cancellation policy, the outcome of any dispute resolution process and the applicable payment service provider rules. Any refund processed by Katanbooking is made solely on behalf of the Provider or as part of the Platform’s operational procedures and shall not be interpreted as an admission of liability, acceptance of responsibility, or assumption by Katanbooking of any contractual or legal obligation relating to the Provider Service.

6.6 Currency and exchange rates

The applicable currency for each Provider Service is displayed before booking. Where payment is made in a different currency, conversion is based on prevailing exchange rates and may include a conversion fee. Your bank or card issuer may also apply additional charges.

6.7 Deferred or alternative payment arrangements

Full prepayment is required unless Katanbooking expressly enables a “reserve now, pay later”, partial payment or another alternative payment arrangement for the relevant Booking.

Where such an arrangement is enabled, the applicable payment timing, conditions, payment authorisations and consequences of non-payment shall be displayed before the Booking is submitted and shall form part of the applicable Booking conditions.

The availability of any deferred or alternative payment option shall be determined solely by Katanbooking and/or the applicable Payment Processing Partner. Such an option may be offered, withdrawn, suspended or refused at any time, subject to Applicable Law, and its availability for one Booking shall not create any entitlement to use the same option for a future Booking.

7. Changes, cancellations and no-show by Customers

7.1 General rules

All changes and cancellations must be requested through the Platform or via Katanbooking customer support. Requests made directly to a Provider may not be recognised or processed unless explicitly confirmed by Katanbooking.

The applicable cancellation and change conditions are defined in the Provider Service description, during the booking process and in the booking confirmation. You are responsible for reviewing and understanding these conditions before completing a booking.

7.2 Cancellation conditions

Each Provider Service may have its own cancellation policy, including a free cancellation period where applicable. Where a booking is cancelled within the applicable cancellation window, a full refund of the Booking Price may be issued.

If a cancellation is requested after the applicable Free Cancellation Period has expired, the Booking may be treated as completed for payment purposes and no refund shall be due, unless:

(a) the Provider authorises or recommends a full or partial refund;

(b) Katanbooking determines that exceptional or mitigating circumstances justify a full or partial refund; or

A Provider may authorise or recommend a refund but shall not independently process the cancellation or make a direct refund in relation to a Booking made through the Platform. All cancellations, Booking adjustments and refunds must be processed through Katanbooking or the applicable Payment Processing Partner.

7.3 Partial cancellation

Where a booking includes multiple Participants, you may, where permitted by the Platform, request a partial cancellation for one or more Participants.

Any refund will be calculated proportionally based on the number of cancelled Participants and the applicable cancellation policy. The remaining portion of the booking will continue to apply to the remaining Participants.

7.4 No-show

Customer or Participant No-show

A Customer or Participant will be considered a no-show if they fail to attend the booked Provider Service within thirty (30) minutes after the scheduled start time, unless a longer grace period is specified by the Provider on the Platform for the relevant Provider Service.

For Provider Services involving a fixed departure time, scheduled group commencement, mandatory check-in time, transport connection, or another operational requirement that cannot reasonably be delayed, the Customer or Participant may be treated as a no-show if they fail to attend by the applicable check-in, meeting, or departure time, provided that such requirement was clearly disclosed on the Platform before the Booking was completed and included in the Booking confirmation.

A Customer or Participant may also be treated as a no-show where they are refused participation because they do not satisfy the applicable participation requirements for the Provider Service, including, where applicable, minimum or maximum age, health or medical requirements, physical condition, required qualifications, licences, certifications, identification documents, or any other mandatory participation requirements that were clearly disclosed on the Platform before the Booking was completed.

Before a Booking is classified as a Customer or Participant no-show, the Provider shall, where reasonably practicable and without compromising safety, delaying or interrupting the Provider Service, or disrupting other Participants, make reasonable efforts to contact the Customer using the communication tools or contact details made available through the Platform.

The Provider shall not be required to delay, interrupt or otherwise adversely affect performance of the Provider Service solely for the purpose of attempting to contact the Customer.

Failure to establish contact shall not prevent the Booking from being classified as a Customer or Participant no-show where the other applicable conditions of this Section are satisfied.

Where a Customer or Participant is classified as a no-show, the Provider Service shall be deemed to have been made available, the Booking shall be treated as completed for payment purposes, and no refund shall be due unless otherwise determined by Katanbooking in accordance with these Terms or required by applicable law.

Provider no-show or failure to deliver the Provider Service

A Provider no-show occurs where the Provider or its authorised representative, without a valid reason, fails to make the booked Provider Service reasonably available at the agreed meeting point, location, date and scheduled start time.

A reasonable operational tolerance may be taken into account where appropriate to the nature and circumstances of the Provider Service. However, no general thirty-minute grace period applies to a Provider.

No operational tolerance shall apply where the Provider Service involves a fixed departure, transportation connection, scheduled group commencement, mandatory check-in time, short-duration Service or another time-critical operational requirement that cannot reasonably be delayed.

Where reasonably requested by Katanbooking, the Provider shall provide appropriate evidence demonstrating:

(a) when the Provider or its authorised representative arrived at the meeting point;

(b) the period during which the Provider remained available;

(d) any circumstances claimed to justify delay, cancellation or non-performance.

Where Katanbooking determines that a Provider no-show or complete non-performance occurred, the Booking shall be deemed not completed and the Customer shall be entitled to a full refund of the Booking Price.

Where the Provider Service was partially performed, materially defective, substantially delayed or materially different from the confirmed Booking, but complete non-performance did not occur, Katanbooking may determine an appropriate full or partial refund based on the circumstances.

Nothing in this Section prevents the Provider from demonstrating that the delay, cancellation or non-performance resulted from a Force Majeure Event, severe weather, governmental restriction, safety consideration or another circumstance beyond the Provider’s reasonable control.

7.5 Changes requested by the Customer

Requests to change the date, time, number of Participants or other booking details must be submitted through the Platform or customer support.

All changes are subject to Provider approval, availability and applicable conditions. Certain changes, particularly those requested close to the scheduled start time, may be treated as a cancellation and new booking.

7.6 Refunds

Refunds, where applicable, are processed in accordance with the relevant cancellation policy, these Terms and any outcome of a dispute or review process.

Refunds are generally made using the original payment method, unless otherwise required by applicable law, the relevant payment service provider, or expressly agreed with the Customer. In some cases, Katanbooking may offer a credit or voucher as an alternative, subject to the Customer's prior consent.

Processing times depend on the payment service provider and financial institutions and are outside the direct control of Katanbooking.

A Provider may authorise or recommend a full or partial refund in favour of the Customer. However, the Provider shall not independently process a cancellation or refund, or make a direct payment to the Customer, in relation to a Booking made through the Platform unless expressly authorised by Katanbooking.

All refunds must be processed through Katanbooking or the applicable Payment Processing Partner.

Katanbooking may issue a full or partial refund without the Provider’s consent where:

(a) required by Applicable Law;

(b) required by the applicable cancellation or Booking conditions;

(d) a Provider no-show, cancellation, complete non-performance or defective performance has occurred;

(e) the Provider Service was materially different from the confirmed Booking; or

(f) Katanbooking otherwise has express authority to issue the refund under these Terms or the Provider Terms and Conditions.

7.7 Statutory rights

You acknowledge that, under applicable EU consumer law, the statutory right of withdrawal does not apply to contracts for leisure services provided on a specific date or within a specific period.

Any cancellation or refund rights described in these Terms or provided by the Provider are contractual in nature and apply in addition to any mandatory rights available under applicable law.

8. Cancellations and non-performance by Providers

8.1 Cancellation by the Provider

Providers shall use reasonable efforts to honour all confirmed bookings and may cancel a Provider Service only where reasonably necessary.

A Provider may cancel a booking where circumstances beyond its reasonable control, such as extreme weather, safety risks, force majeure events, strikes or governmental restrictions, make it impossible, unsafe or commercially unreasonable to perform the Provider Service. Cancellation may also occur where the required minimum number of Participants is not reached, provided this was clearly disclosed in advance, or where a Customer or Participant does not meet essential participation requirements and the Provider Service cannot reasonably be adapted.

Where the Provider cancels a confirmed Booking because it is unable or unwilling to perform the Provider Service, the Customer shall be entitled to a full refund of the Booking Price, unless the Customer expressly accepts a suitable alternative arrangement.

The Provider’s standard cancellation policy shall not restrict the Customer’s entitlement to a full refund where the Provider cancels the Booking or cannot perform the confirmed Provider Service.

Where the cancellation results from a Force Majeure Event, the refund and any alternative arrangements shall be determined in accordance with Section 8.2A.

8.2 Provider non-performance or defective performance

Complete Provider non-performance occurs where, without valid justification, the Provider:

(a) fails to attend or make the Provider Service available at the agreed place, date and scheduled time;

(b) is unable or unwilling to deliver the Provider Service;

(d) fails to provide any substantial part of the confirmed Provider Service.

Where Katanbooking determines, acting reasonably and on the basis of the available information, that complete Provider non-performance has occurred, the Customer shall be entitled to a full refund of the Booking Price.

Where the Provider Service was partially performed, materially defective, substantially delayed or materially different from the confirmed Booking, Katanbooking may determine an appropriate full or partial refund taking into account the extent of the Provider Service actually received, the seriousness of the failure and Applicable Law.

Katanbooking may, at its discretion and where reasonably possible, assist in arranging an alternative Provider Service. Katanbooking is not obliged to arrange an alternative and shall not be responsible for additional costs incurred by the Customer, except where required by Applicable Law.

Where Katanbooking determines, acting reasonably and based on the available information, that Provider non-performance has occurred, the Customer shall be entitled to a full refund of the Booking Price. Katanbooking may, at its discretion and where reasonably possible, assist in arranging an alternative Provider Service, but is under no obligation to do so and shall not be responsible for any additional costs incurred by the Customer, except where required by mandatory law.

8.2A — Force Majeure affecting a Provider Service

Where a Force Majeure Event prevents the Provider from performing the Provider Service, or makes performance unlawful, objectively unsafe or reasonably impossible, the Provider shall notify Katanbooking without undue delay and provide relevant information concerning the effect of the event on the Booking.

In such circumstances, the Customer shall be entitled to a full refund of the Booking Price unless the Customer expressly agrees to an alternative date, replacement Provider Service, credit or another suitable arrangement.

Where the Provider Service remains lawfully and safely available, but the Customer claims that a Force Majeure Event materially prevents the Customer or a Participant from reasonably travelling to, attending or participating in the Provider Service, the Customer must notify Katanbooking as soon as reasonably possible and provide any reasonably requested supporting information.

Katanbooking may assess the circumstances and determine an appropriate resolution, taking into account:

(a) the nature, location and duration of the Force Majeure Event;

(b) whether the Provider Service remained lawfully, safely and reasonably available;

(d) the applicable cancellation conditions;

(e) any unrecoverable costs reasonably incurred by the Provider;

(f) any alternative date, credit or replacement arrangement offered; and

(g) Applicable Law.

A Force Majeure Event affecting the Customer’s personal circumstances, travel arrangements or ability to attend shall not automatically entitle the Customer to a full refund where the Provider Service remains lawfully, safely and reasonably available.

Nothing in this Section limits any mandatory right available to the Customer under Applicable Law.

8.3 Platform involvement and operational decisions

Katanbooking may, acting reasonably, review complaints and disputes relating to Bookings and facilitate their resolution in accordance with these Terms, the Provider Terms and Conditions, the applicable Booking conditions and the information and evidence made available by the Customer and the Provider.

For the purpose of administering the Platform and the applicable payment flow, Katanbooking may make operational decisions including:

(a) confirming or rejecting eligibility for a full or partial refund;

(b) processing a cancellation or Booking adjustment;

(d) requesting additional evidence or information;

(e) facilitating communication between the Customer and the Provider; and

(f) applying any other Platform-based remedy authorised by these Terms or the Provider Terms and Conditions.

A Provider may authorise or recommend a refund, but all refunds relating to Platform Bookings must be processed through Katanbooking or the applicable Payment Processing Partner.

Katanbooking does not act as a court or arbitrator and does not finally determine the legal rights or liabilities of the Customer or the Provider. An operational decision by Katanbooking does not prevent either party from exercising any mandatory legal right or bringing proceedings before a competent court.

8.4 Communication

Providers are required to communicate with Customers through the Platform’s messaging tools, except where direct communication is necessary for operational or safety reasons and is permitted by Katanbooking.

Customers acknowledge that timely communication is important for the proper delivery of Provider Services and agree to remain reasonably reachable prior to the scheduled start time.

8.5 Additional rights

Any statutory rights you may have against the Provider in relation to cancellation, non-performance or defective performance of a Provider Service remain unaffected. Any such rights shall be exercised directly against the Provider under the Provider–Customer Contract.

Katanbooking’s liability in such situations is limited in accordance with Section 12 of these Terms.

9. Reviews, ratings and other user content

9.1 User Content

The Platform may allow you to submit reviews, ratings, comments, messages, photographs or other content (“User Content”) relating to Provider Services, Providers or your use of the Platform.

You are solely responsible for any User Content you submit and for ensuring that it is lawful, accurate, not misleading and does not infringe the rights of any third party.

9.2 Content standards

You agree not to submit User Content that is false, misleading, deceptive, defamatory, offensive, discriminatory, unlawful or otherwise inappropriate, or that infringes intellectual property, privacy or other rights.

You must not submit content that promotes third-party services, contains unsolicited advertising, or has been created in exchange for compensation or incentives from a Provider or third party unless clearly disclosed and permitted by applicable law.

You are responsible for ensuring that you have obtained all necessary rights, permissions and consents to submit any User Content, including where it contains images, videos or personal data of other individuals.

9.3 Authenticity of reviews

Reviews and ratings must reflect your genuine experience with a Provider Service. You must not submit reviews on behalf of others, submit multiple or misleading reviews, or otherwise attempt to manipulate ratings.

Katanbooking does not verify every review before publication and does not guarantee that any review, rating or other User Content is genuine, complete, accurate or up to date.

9.4 Licence to Katanbooking

By submitting User Content, you grant Katanbooking a worldwide, non-exclusive, transferable, sublicensable, royalty-free and fully paid licence to use, reproduce, modify, adapt, translate, distribute, display and otherwise make available such User Content in any media, for the purposes of operating, improving, marketing and promoting the Platform and Provider Services.

This licence is granted for the duration of the applicable intellectual property rights and survives the termination of these Terms solely to the extent necessary for Katanbooking to continue displaying, maintaining or using User Content that was lawfully submitted before termination.

9.5 Moderation and removal

Katanbooking may, at its discretion and without prior notice, review, remove, restrict access to or refuse to publish any User Content that it considers to be in breach of these Terms, misleading, harmful or otherwise inappropriate.

Katanbooking is not obliged to monitor User Content and does not guarantee its availability, accuracy or reliability.

9.6 Use of reviews

Reviews and ratings reflect subjective opinions at a specific point in time and may not represent the current quality, availability or performance of a Provider Service or Provider.

You should use reviews as one of several factors when making a booking decision and not rely solely on any individual review.

9.7 Review submission period and incentives

Customers may submit reviews and ratings within a limited period following completion of a Provider Service, typically up to thirty (30) days. After this period, the ability to submit or modify reviews may be restricted or disabled.

Katanbooking may introduce incentive mechanisms to encourage Customers to submit reviews and ratings, such as rewards or benefits. Any such incentives will be subject to additional terms and will not affect the requirement that reviews remain truthful, accurate and based on genuine experiences.

Any incentives offered shall be independent of the content, rating or outcome of the review and shall not be conditional upon the submission of a positive review.

10. Intellectual property and use of the Platform

10.1 Ownership of content

All content and materials available on the Platform, including software, design, text, images, logos, trademarks, trade names, graphics, icons and layout (collectively, “Katanbooking Content”), are owned by or licensed to Katanbooking and are protected by copyright, trademark and other applicable intellectual property laws.

Content provided by Providers (“Provider Content”) remains the property of the relevant Provider or its licensors. Katanbooking does not assume responsibility for the ownership or legality of Provider Content.

10.2 Licence to use the Platform

Katanbooking grants you a limited, non-exclusive, non-transferable and revocable licence to access and use the Platform and Katanbooking Content for your personal, non-commercial use in accordance with these Terms.

You must not copy, reproduce, distribute, modify, create derivative works from, publicly display, republish, transmit or otherwise exploit any part of the Platform or Katanbooking Content, except as permitted by normal use of the Platform or with prior written consent.

You must not use the Platform, Katanbooking Content or any data obtained from the Platform for the purposes of training, developing, fine-tuning or operating artificial intelligence systems, machine learning models, large language models, generative AI systems or other automated technologies without prior written consent from Katanbooking.

Nothing in these Terms grants the Customer any ownership rights in the Platform, Katanbooking Content or any intellectual property rights belonging to Katanbooking or its licensors.

10.3 Unauthorised use

Any unauthorised use of the Platform, Katanbooking Content or Provider Content may result in suspension or termination of access to the Platform and may give rise to civil or criminal liability.

11. Data protection

11.1 Privacy Policy

The collection and processing of personal data in connection with the Platform is governed by our Privacy Policy, which forms an integral part of these Terms.

11.2 Processing and use of personal data

By using the Platform, you acknowledge that personal data relating to you and, where applicable, to Participants included in your booking, may be processed in accordance with the Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR), where such processing is necessary for the performance of these Terms, compliance with legal obligations or other lawful bases provided by applicable law.

This may include the processing and transfer of data necessary for booking management, payment processing, fraud prevention, customer support and dispute resolution, including sharing relevant data with Providers and licensed payment service providers such as Stripe or other authorised institutions.

Payment service providers may process and store personal and payment data in accordance with their own policies and may transfer such data outside Cyprus or the European Economic Area, subject to appropriate legal safeguards.

To protect Customers and ensure traceability of bookings and disputes, communication between Customers and Providers is intended to take place through the Platform. The exchange and use of personal contact details may be restricted, masked or limited where technically feasible.

Providers are expected to use Customer and Participant data solely for the purpose of delivering the Provider Service and complying with legal obligations, and not for independent marketing or unrelated purposes unless permitted by applicable law.

Katanbooking may use automated systems to detect and prevent misuse of the Platform, including attempts to exchange contact details outside permitted channels, in accordance with applicable data protection laws.

12. Liability of Katanbooking

12.1 General principle

Katanbooking is liable only for loss or damage that arises directly from a breach of its own obligations under these Terms or from its unlawful acts or omissions, and only to the extent provided in this Section 12 and as permitted by applicable law.

12.2 No liability for Provider Services

Katanbooking does not provide, operate or control any Provider Services and is not a party to the Provider–Customer Contract between the Customer and the Provider.

To the maximum extent permitted by applicable law, Katanbooking shall not be liable for any matters relating to Provider Services, including their quality, safety, legality, suitability or performance, or for any acts or omissions of Providers or their representatives.

This includes, without limitation, cancellations, delays, changes, non-performance, accidents, injuries, illness, death, property damage or other losses occurring before, during or after a Provider Service.

Any claims relating to a Provider Service must be addressed directly to the relevant Provider.

Nothing in these Terms prevents Katanbooking from voluntarily assisting the Customer in resolving disputes with a Provider, provided that such assistance shall not create any legal responsibility or liability on the part of Katanbooking.

12.3 Assumption of risk

You acknowledge that many Provider Services involve inherent risks, including physical activity, outdoor conditions, weather exposure, use of equipment, transportation and interaction with third parties.

By making a booking, you confirm that you understand and accept these risks and voluntarily choose to participate.

You are responsible for assessing whether a Provider Service is suitable for you and for all Participants included in your booking, taking into account their health, physical condition, skills and any other relevant factors.

To the extent permitted by applicable law, participation in Provider Services is undertaken voluntarily and at your own risk.

12.4 Limitation of liability

To the maximum extent permitted by applicable law, Katanbooking’s total aggregate liability arising out of or in connection with your use of the Platform or any booking shall not exceed the total Booking Price paid by the Customer for the specific Provider Service giving rise to the claim.

Katanbooking shall not be liable for any indirect, incidental, consequential or special damages, including loss of profit, loss of revenue, loss of business opportunity, loss of anticipated savings, loss of data or loss of goodwill.

12.5 Non-excludable liability

Nothing in these Terms excludes or limits Katanbooking's liability where such exclusion or limitation would be prohibited by applicable law, including liability for death or personal injury to the extent that such liability cannot legally be excluded or limited, fraud, fraudulent misrepresentation, or any other non-excludable liability under applicable law.

12.6 Force majeure

Katanbooking shall not be liable for any failure or delay in performing its obligations under these Terms where such failure results from events beyond its reasonable control, including natural disasters, extreme weather, war, terrorism, strikes, epidemics, pandemics, governmental actions, or failures of telecommunications or utilities.

13. Indemnity

13.1 Indemnification by the User

To the extent permitted by applicable law, you agree to indemnify and hold harmless Katanbooking, its directors, employees and authorised representatives from and against any third-party claims, liabilities, losses, damages, costs and expenses, including reasonable legal fees, arising directly from:

(a) your material breach of these Terms or applicable law;

(b) your unlawful or fraudulent use of the Platform;

(c) materially inaccurate, misleading or fraudulent information provided by you, including information relating to Participants;

(d) your infringement of any third-party rights;

(e) any unlawful or infringing User Content submitted by you; or

(f) the unlawful or wrongful conduct of any Participant included in your booking, to the extent that you are legally responsible for that conduct.

This indemnity applies only to the extent that the relevant claim, liability, loss, damage, cost or expense is directly attributable to the conduct described above. It shall not apply to the extent that the relevant matter was caused or contributed to by Katanbooking’s breach of these Terms, negligence, unlawful conduct or wilful misconduct.

Nothing in this Section requires a consumer to indemnify Katanbooking where such an obligation would be prohibited or unenforceable under applicable consumer protection law.

14. Complaints and dispute resolution

14.1 Customer support and complaints

If you have any questions, concerns or complaints regarding the Platform or a booking, you should contact Katanbooking customer support using the contact details provided on the Platform.

Complaints relating to a Provider Service should be submitted as soon as reasonably possible and preferably within seven (7) calendar days following completion of the Provider Service in order to facilitate prompt investigation. A delay in submitting a complaint may make the matter more difficult to investigate, affect the availability of evidence, or limit Katanbooking’s ability to provide an effective resolution. However, the expiry of this period shall not limit any mandatory rights, statutory remedies, or applicable limitation periods available to the Customer under applicable law.

Katanbooking will make reasonable efforts to review and respond to complaints within a reasonable timeframe, taking into account the nature and complexity of the issue.

14.2 Dispute handling and internal resolution

Customers are encouraged to first seek to resolve any dispute amicably by contacting Katanbooking and/or the relevant Provider before initiating legal proceedings, where reasonably practicable.

Katanbooking may assist in facilitating communication between the Customer and the Provider, review the circumstances of the complaint and, where authorised under these Terms, the applicable cancellation or refund conditions or the relevant Provider conditions, determine whether a refund or other Platform-based remedy is available.

Any assistance, assessment or proposed resolution provided by Katanbooking does not constitute a binding determination of the legal rights or liabilities of the Customer or the Provider, unless the parties expressly agree otherwise or applicable law provides otherwise.

You agree to provide accurate information and any supporting evidence reasonably requested for the proper review of the complaint.

For payment-related disputes, including chargebacks or payment reversals, you may be required to follow the procedures of the relevant Payment Processing Partner. Katanbooking may provide information to and coordinate with the relevant Payment Processing Partner but does not control its procedures or final decisions.

Nothing in this Section prevents either party from seeking any remedy, bringing legal proceedings or exercising any statutory consumer right available under applicable law.

15. Governing law and jurisdiction

15.1 Applicable law

Subject to any mandatory consumer protection laws in your country of residence, these Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of Cyprus.

15.2 Jurisdiction for consumers

If you are acting as a consumer, you may bring legal proceedings against Katanbooking before the competent courts of Cyprus or before any other courts having jurisdiction under mandatory applicable consumer protection and jurisdiction laws, including, where applicable, the courts of the place where you are domiciled.

Katanbooking may bring legal proceedings against a consumer only before the courts permitted by mandatory applicable jurisdiction laws, which will generally be the courts of the place where the consumer is domiciled.

Nothing in these Terms limits any right of a consumer to bring proceedings before a court that has jurisdiction under mandatory applicable law.

15.3 Jurisdiction for non-consumers

If you are not acting as a consumer, any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Nicosia, Cyprus.

16. Assignment

16.1 Assignment by the User

You may not assign or transfer these Terms, your Customer Account, or any of your obligations under these Terms, in whole or in part, without Katanbooking’s prior written consent.

This restriction does not prevent you from transferring or changing a Booking or replacing a Participant where this is permitted by the applicable Booking conditions, the relevant Provider Service, the functionality of the Platform, or applicable law.

Nothing in this Section restricts the assignment or exercise of any right where such restriction would be prohibited or unenforceable under applicable law.

16.2 Assignment by Katanbooking

Katanbooking may assign or transfer these Terms, or any of its rights or obligations under them, in whole or in part, to an affiliate, group company, purchaser of all or a material part of its business or assets, or another successor entity, provided that the relevant transferee assumes the transferred obligations and the assignment or transfer does not materially prejudice your rights under these Terms or applicable law.

Where required by applicable law, Katanbooking will notify you of the assignment or transfer and provide any information or rights required by such law.

Nothing in this Section limits any mandatory right you may have to terminate these Terms or exercise another remedy as a result of the assignment or transfer.

17. Severability

If any provision of these Terms is found by a competent court or authority to be invalid, illegal or unenforceable, that provision shall, to the extent permitted by applicable law, be interpreted or modified only to the minimum extent necessary to make it valid and enforceable while preserving its original purpose as far as possible.

If such interpretation or modification is not permitted or possible, the relevant provision shall be deemed severed from these Terms, and the validity and enforceability of the remaining provisions shall not be affected.

Nothing in this Section permits an invalid or unfair consumer contract term to be modified or enforced where applicable law requires that the term be treated as non-binding or removed.

18. Entire agreement and no waiver

18.1 Entire agreement

These Terms, together with the Privacy Policy, Cookie Policy and any additional terms expressly incorporated by reference, constitute the entire agreement between you and Katanbooking in relation to your use of the Platform and supersede all prior or contemporaneous agreements, understandings or arrangements relating to the same subject matter.

18.2 No waiver

Any failure or delay by Katanbooking to exercise or enforce any right or remedy under these Terms shall not constitute a waiver of that or any other right or remedy.

Any waiver of a right or remedy shall be effective only if made in writing (including by electronic communication where permitted by applicable law) and expressly confirmed by Katanbooking.

19. Notices

19.1 Notices to Users

Unless otherwise specified, any notices or communications under these Terms may be given electronically, including by email or through the Platform.

Katanbooking may send notices to the email address associated with your Account or used in connection with a booking. You are responsible for ensuring that your contact details are accurate and kept up to date.

19.2 Notices to Katanbooking

Any notices to Katanbooking should be sent via the contact form, to the current contact email address published on the Platform, or to the registered office address specified in Section 1, unless Katanbooking specifies another contact method for a particular type of notice.

19.3 Deemed receipt

Notices shall be deemed received at the time of transmission, unless the sender receives an automated message indicating that delivery has failed.

Customer Documents

General Terms and Conditions